Frequently Asked Questions
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Miscellaneous
We are happy to receive your feedback and ideas or new features. Please reach out to us via support@gapless-app.com to share all your great ideas with us. We are looking forward to hearing from you!
We don't currently support data importation from third party apps, but we're working on it. In fact, we're currently researching which apps our users would most like to import data from. Give us a hand by sharing your preferences with us at feedback@gapless-app.com.
Unfortunately, we currently cannot determine the value of all makes and models because we are still expanding the database we use to track the vehicle values. We are happy to report, however, that our database is growing continuously, and we guarantee our value tracker will be available for more makes in the future.
Data Privacy
We take data privacy extremely seriously and comply with the GDPR. All the data you give us is encrypted and securely stored on European servers. Our systems are designed such that no third party can access or use your data. If you decide to stop using our services and delete your account, all related data will be irretrievably deleted.
Settings
To change your email in the Gapless app, go to "Profile", and then "My profile." Once there, simply type in a new email address and save the change.
Click on 'forgot password?' below the login fields. Then enter the email address you used to register for your Gapless account, and we will email you with instructions for changing your password.
To change the language of your Gapless app, go to "Profile", and then "Preferences". Once there, tap on "Language" and choose the language you want to use.
To change the currency and units in your Gapless app, go to "Profile", and then "Preferences". Once there, tap on "Curerncy" to choose the currency you want to use, and "Units" to choose the units you want to use.
Garage Setup
To edit an entry in a vehicle profile, go to 'Timeline' and click on the entry you want to edit. Then click on the pencil icon in the top-right corner. Make sure to save any changes you make!
To delete a vehicle profile, first go to your Garage and click on the vehicle profile you want to delete. Then scroll to the bottom of the page and click on the "Delete" button. Be warned that deleting a vehicle profile is a permanent action. You will not be able to recover the profile once you delete it.
To edit an entry in a vehicle profile, go to 'Timeline' and click on the entry you want to edit. Then click on the pencil icon in the top-right corner. Make sure to save any changes you make!
To delete an entry from your vehicle timeline, go to 'Timeline' in the vehicle profile and click on the entry you would like to delete. Then click on the "Delete" button. Be warned that deleting an entry is a permanent action. You will not be able to recover the entry once you delete it.
To edit entries in the expense manager, go to 'Expenses' in the vehicle profile and click on the desired entry in the expenses timeline. Then click on the pencil icon in the top-right corner. Make sure to save any changes you make!
To delete entries from the expense manager, go to 'Expenses' in the vehicle profile and click on the desired entry in the expenses timeline. Then click on the "Delete" button. Be warned that deleting an entry is a permanent action. You will not be able to recover the entry once you delete it.
To delete a document from your vehicle profile, go to 'Timeline' in the vehicle profile and click on the document entry you would like to delete. Then click on the "Delete" button at the bottom of the page. Be warned that deleting a document is a permanent action. You will not be able to recover the document once you delete it.
To delete a photo, go to the gallery by clicking on the header image of your vehicle profile. Then click on the image your would like to delete. Then click on the button in bottom-right corner of the screen. Be warned that deleting an image is a permanent action. You will not be able to recover the image once you delete it.
Unfortunately, Gapless is currently only an app for cars (for now 😉). That being said, you can still add other vehicles to your garage. You'll just have to enter everything manually and improvise a little, since all the fields are designed for cars. The good news is, we're planning to expand into other types of vehicles, so stay tuned!
Great to hear that you already have your documents on your computer! That will make the completing of your profile even easier. Simply log in on the desktop version via: https://gapless.app/login and upload the documents from there.
Anything you upload on the web version of Gapless will automatically be available in the mobile version as well.
We understand that setting up a Gapless profile can mean a lot of data entry, and we're working hard to streamline the process.
We're planning to add a feature that allows users to import digital data in bulk, and from files they created prior to downloading the Gapless App. This is a work in progress, so unfortunately we can't give you an ETA for when it might be implemented. Until then, we just ask that you keep your Gapless App up to date to ensure you get access to the feature when we launch it.
If you don't find your specific equipment in the suggestions, you can still add it manually. Simply type in your equipment and click on the plus sign icon on the right side of the text field. Don't forget to save your changes!
Adding documents is a great way to enrich your profile. There are multiple ways to do this. First, you can click on the "Add documents" tile on the Home page. This will give you two options; to scan documents using your smartphone's camera, or to upload files you already have on your phone, your computer or in the cloud. Alternatively, you can add documents when creating a new entry for one of your vehicles. After clicking on "Add entry" on the Home page or in your vehicle profile, you can add documents to said entry by tapping "Attach documents or photos." Finally, you can add documents to existing entries by clicking on an entry in your vehicle profile, and then clicking on the pencil icon in the top-right corner of the screen. This allows you to edit the entry in multiple ways, including adding documents.
Registration & first steps
The more information you add to your vehicle profile—such as vehicle details, timeline entries and expenses—the more your completion percentage will rise.
The KBA (Kraftfahrtbundesamt) number consists of the HSN (Hersteller-Schlüssel-Nummer) and the first three digits of the TSN (Typ-Schlüssel-Nummer). You can find the HSN in section 2.1 of your vehicle registration document and the TSN in section 2.2 of the same document.
The VIN is your Vehicle Identification Number. All vehicles are assigned one of these unique numbers. It's usually a 17-digit ID commonly found on the driver's side interior dash, door jamb or on title records.c
Please reach out to us via feedback@gapless-app.com, and we'll do all we can to accommodate you. In your email, please include as much information about your vehicle as possible. Alternatively, you can choose to enter your vehicle's details manually.
Unfortunately, that means that the database does not include any details for your car. Our database is growing every day, so hopefully it will include your vehicle soon. For now, please enter the details of your vehicle manually instead.
Don't worry. Even if your make or model is not shown in the suggestions, you can still add your vehicle to your Gapless garage. Simply enter the make and model manually. When you're done, make sure to save by clicking on the checkmark on the top right.
